Chapter 1 Receiving the Tourists 1
Chapter 2 On the Way to the Hotel 10
Chapter 3 Visiting the Zhao Mausoleum 18
Chapter 4 Handling Emergencies 27
Chapter 5 A Farewell Speech 36
Chapter 6 Reservation 45
Chapter 7 Registration 55
Chapter 8 Concierge Service 63
Chapter 9 Bar Service 72
Chapter 10 Check-out Service 83
Keys 93
参考文献 113